Returns & Exchanges
At Ancient Extracts, we want you to be completely satisfied with your sustainable fashion pieces. If your garment doesn't fit or meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels are intact, and include the packing slip provided in your digital return confirmation.
Ship It Back
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of starting the request.
Receive Your Refund
Once our quality control team inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing